This report summarises our learning from our ‘fresh eyes’ walkthroughs of 12 acute hospital trusts, a key component of the programes approach to consider the patient, family and/or carers’ experiences by walking through a potential journey.
Hospice UK, 2019. Fresh eyes approach. A walkthrough to improve people's experience of care in the last months of life in acute hospitals. Family and carers' perspectives.
Available online or request a copy from the library