During the Covid-19 pandemic it became essential to minimise face to face visits, and consider other ways of offering consultations and clinical assessments. The authors of this paper undertook a rapid literature review to identify the highest level of evidence to inform this major change in practice. They found global evidence supporting video consultations as an effective, acceptable and cost effective method of service. Considerations for organisations include software that is simple to use, reliable, and with the highest level of security for confidentiality along with staff training and administrative support. They recommend the following of WHO guidance as detailed in their paper.
Can video consultations replace face-to-face interviews? Palliative medicine and the Covid-19 review? BMJ Supportive and Palliative Care.